Avelyn Return and Cancellation Policy

Last updated: July 20, 2025

Thank you for shopping with Avelyn. We care about your happiness and want to make sure you have a smooth and honest experience with us. Please read our return and cancellation rules below.

1. Our Promise to You

At Avelyn, we believe in giving you high-quality skincare products. Your satisfaction is our success. That’s why we offer guarantees and helpful support.

2. Return Policy

You can return a product right away if:

1. The box is damaged
2. The product is broken or wrong
3. You give it back to the delivery person immediately
4. The seal or packet is not opened

If these rules are followed, we will replace the product or give a refund.

📞 Whatsapp us at +8801805125197 for help.

3. Refund Policy

We will give you a full refund or send you a new product if:

1. The item is damaged or not working
2. You receive the wrong product

You must tell us as soon as possible after getting the item. We may ask you to return the product first.

Note: We do not give refunds for personalized products unless they are damaged or wrong.

Refunds will go back to the same payment method you used.

4. Order Cancellation

You can cancel your order before it is shipped.

To cancel, contact us quickly whatsapp at +8801805125197.

If your order is already shipped, you will need to follow our return policy after receiving the item.

5. Late Delivery Discount

We usually deliver within 1 to 5 working days.

If your delivery takes more than 5 days, you can get a discount of BDT 50 to 500, depending on the delay. (Terms apply)

6. Price Match Promise

We are the first in Bangladesh to offer a price match!

If you find our product being sold at a lower price elsewhere and show us proof, we will sell it to you at the same lower price.

7. Free Delivery

We offer free delivery across Bangladesh on orders of BDT 1500 or more.

8. Need Help?

If you have any questions or need help with returns or cancellations, contact us:

Avelyn

📞 Whatsapp: +8801805125197

🌐Website: avelyns.com